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Refund & Return Policy

At Amar Safety, we strive to provide high-quality fire safety products and exceptional service. If you are not fully satisfied with your purchase, we’re here to help. Please read our refund and return policy below for details on how to proceed.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The product is unused, in its original condition, and in its original packaging.
  • You received a defective, damaged, or incorrect item.
  • You have proof of purchase (invoice or order number).

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, installed, or altered.
  • Fire extinguishers after activation or seal breakage.
  • Customized or special order items.
  • Items returned without prior authorization.

3. How to Request a Return

To initiate a return, please contact our customer support at support@amarsafety.com or call us at +88 01325 074 114. Provide your order number and reason for return. Once approved, we will guide you through the return process.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to your original payment method.
  • Processing time may take 7–10 business days, depending on your bank or payment provider.

5. Exchange Policy

If you received a defective or incorrect item, we will gladly exchange it for the correct one at no additional cost. Please notify us within 7 days of delivery.

6. Shipping Costs

Shipping costs for returning an item are the customer’s responsibility unless the return is due to an error on our part (wrong or defective item).

7. Contact Us

If you have any questions about our refund or return policy, feel free to reach out:

Thank you for choosing Amar Safety. Your satisfaction and safety are our top priorities.